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Southern Cross Travel Insurance Review

Note: Views expressed in this review are not the opinion of Insurance Fort. It is a summary of multiple reviews collected from community-review websites posted by consumers. Please read our Disclaimer for more information.

Insurance Review: Southern Cross Insurance Reviewed by Insurance Fort

Rating: 5/5 on

Insurance Company Description: Southern Cross Travel Insurance is a specialist in travel insurance in both Australia and New Zealand. They are also an APRA and ASIC regulated insurance provider. Customers will be protected when unexpected injuries happen while they are on holiday. Southern Cross is currently a web based company with no telephone support.

Covers: Travel insurance

Pros: For being a web based insurance company, Southern Cross is easy to access. Their website is always online with hardly any down time. Though there are no telephone support, customers can still call a number when they are traveling overseas with a worldwide assistance line. Customers have praised this service for being able to help out during emergencies and about making claims.

Getting a quote is very easy online. Many people have stated that their quotes were much cheaper than other insurance companies. Buying a policy can be done through their website via their safe payment gateway. You can be sure that you won't be caught in any scams or hacks while you are on the website.

There are cases about members losing their passport while being in a rush. After phoning the worldwide assistance number, Southern Cross was able to provide them with advice on how to replace their lost items.

Overall: Southern Cross is a quality web based insurance company that deals in the travel insurance industry. If you are someone that is into traveling and is concerned about your risks of getting damaged, Southern Cross is the insurance company for you. Everything can be done through their online website, including asking questions and seeking support.

Before buying a policy, take some time to read through their Terms and Conditions, Policies and Product Disclosure Statement to make sure you have a clear outlook of what you are being protected from. Takes notes on the way how words are used in their context, along with any difficult jargons and terms. If there are anything that you don't understand, make sure you ask for help straight away.

Insurance Fort believes that Southern Cross Insurance is a company worth purchasing insurance from.

Contact Information

Website Address: Visit Website

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Insurance Reviews

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Mark Spencer


Pros: We made a claim after our campervan was broken into. SCTI were always very prompt in keeping us informed with the progress of our claim. They also have such a lovely e-mail manner and have dealt with us in a wonderfully professional manner without bringing to bear the image of a corporation.

We have felt a real care and concern for our circumstances and this human compassion and understanding has made such a difference to us. We received a fair settlement and they even used their discretion to provide compensation for items that their policy wording would ordinarily exclude. I was expecting to have to really fight to have to make our claim, but SCTI were a pleasure to deal with.

We have already told our family and friends about what great service we have received from SCTI and I would recommend them highly.

Cons: Nothing to dislike

Overall: Very positive.



Pros: cheap

Cons: don\'t pass the claim

Overall: bad



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Pros: They really pay! Quotes are pretty much affordable and the customer support was available when we needed.

Cons: Nothing.

Overall: I decided to join southern cross insurance when the I thought the insurance offered by my travel agent was too busy. The quote that I got was almost half the price as the one from the agent.

So far, I have only made one claim when I went overseas. The doctor that I visited charged me several hundred dolalrs. After calling southern cross, I was told tha I will be able to make a claim when I get home. I did what they told me, and I was very pleased at the pace everything took place.

I will be using them again.



Pros: Their quote, ease of use and very professinal staffs. The lady that I spoke to was very easy to deal with, she went with me through the process until I was sure what I wnated was what I needed.

Cons: Nothing is bad about this company.

Overall: I am a frequent flyer and because of this, I have been with many travel insurance companies in the past. The one that i was with previously was having issues, not approving my claim when I lost my luggage at the airport. The lady said that it was because i did not take proper care of it... even though I kept arguing that it was the airline\'s fault and not mine.

I decided to change to southern cross travel insurance after seeing some good things about them online. In the first quote that i got, it was cheaper than any of the insurers I had been with in the past. When I looked at what was covered, it is surprisingly more comprehensive!

I am feeling confident that my next trip will be a safe one!